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Amazon Prime Video comes included with an Amazon Prime membership and offers a mix of included content and rentable or purchasable titles.
Step 1: Confirm TV Compatibility
Prime Video is available on nearly all smart TV platforms and streaming devices. Check your app store if the app isn't already visible on your home screen.
Step 2: Connect to the Internet
Navigate to your TV's Settings menu, select Network, and connect to your home Wi-Fi network, or use an Ethernet cable for a wired connection.
Step 3: Search for the App
Open the app store on your TV and search for "Amazon Prime Video" or simply "Prime Video." Select the app from the results.
Step 4: Download and Install
Select "Install" and wait for the download to complete. Depending on your TV model and internet speed, this typically takes a minute or two.
Step 5: Sign In
Launch the app and sign in using your Amazon account email and password. If typing on the remote is cumbersome, look for a "Sign in with your remote" option that generates a code to enter at amazon.com/mytv on another device.
Step 6: Explore Prime Video
Once signed in, you'll see content included with your Prime membership, as well as options to rent or buy additional titles. Browse using the categories along the top or side menu, or use the search function to find specific shows and movies.
Step 7: Manage Your Watchlist
Add titles to your Watchlist by selecting them and choosing the "Add to Watchlist" option, allowing you to easily find them later from the app's main menu.
Troubleshooting Tips
If Prime Video won't load properly, check that your TV's software and the app itself are updated to the latest versions. Buffering issues are typically related to internet speed, so consider moving your router closer to the TV or switching to a wired connection. If sign-in fails, make sure you're using the correct Amazon account associated with your Prime membership.